K9 RRS Warranty and Return policy

Warranty:

K9 RRS products are covered for 1 year from the date of purchase.  If an item is defective or damaged during shipping it will be repaired or replaced during this time. All K9 RRS devices are tested for 100% operation prior to being shipped. Contact Canine Detection Services LLC at helfersk9@gmail.com for questions.    

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For this warranty to be valid, Buyer / Customer acknowledges they have read, viewed and understand the K9 RRS tutorials and instructional manual located on the website www.fredhelfers.com and have used the product as described in the tutorials and Instructional manual.

Any mis-use, tampering or use not intended as described and claimed by Canine Detection Services LLC will automatically void this warranty.    Customer is responsible for all shipping fees. 

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All packages are sent with standard minimum carrier insurance (if available and note that may cover most orders). NO signature required.  If you require something different that must be specified in the "notes" during checkout.  There will be additional shipping charges for additional shipping services which will be billed separately after order confirmation.

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PRODUCT RETURNS:

K9 RRS products may be returned within 30 days of date of purchase provided the item is in it's original condition, unused, unopened, not damaged and packaged in its original shipping container.  

Returns will be subject to a cleaning or restocking and processing fee of not to exceed 25% of original purchase price excluding shipping, tax or other processing fee’s.  Canine Detection Services LLC will repair or replace the product under this warranty.  The covered product must be used for it's intended purpose. The buyer is responsible for shipping costs to return products. 

Warranty does not include batteries or battery charging cable.

 

Returns must be authorized by Canine Detection Services LLC at helfersk9@gmail.com   Returns may be subject to a restocking and processing fee not to exceed 25% of the original purchase price. Proof of Purchase required. Return payment will be processed in manner payment was received within 30 days of product being received by Canine Detection Services LLC.    

                                                                                         

Contact Canine Detection Services at helfersk9@gmail.com  prior to shipping product returns.

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Ship product returns to.

Canine Detection Services LLC

3701 W. Calle Dos

Green Valley, AZ 85622

email: helfersk9@gmail.com 

website: www.fredhelfers.com